For SaaS products, a real customer talking about the specific problem your software solved is the most persuasive piece of marketing you can produce. Feedspace gives SaaS teams a simple way to collect those video testimonials from power users, run win-loss analysis through text reviews, and turn user feedback into conversion-driving social proof.
Do not send a review form to every user. Target users who have reached a clear value moment, completed onboarding, used a key feature multiple times, or renewed their subscription. These users have a real story to tell.
Enable screen recording on your form so power users can walk through the product while talking. A user showing exactly how they use your feature is more convincing than any product demo your team could produce.
Use custom questions to guide the testimonial: “What problem were you trying to solve before finding us?” and “What has changed since you started using the product?” These structure the response around results, not features.
Use a webhook or Zapier to trigger an automated review request when a user hits a milestone in your app (e.g., completes 10 projects, renews for a second year). Connect your product data to Feedspace Automation to send the form at exactly the right moment.
Place specific testimonials on your pricing page, comparison pages, and trial sign-up pages. A video from a customer in the same industry addressing the exact objection a prospect has (cost, integration, learning curve) is the highest-converting type of social proof.
Yes. Use the Feedspace webhook or a Zapier integration to add users to an automation sequence from your app. When a user hits your target event, Feedspace sends them the review form link automatically.
Agencies live and die by referrals and case studies. Feedspace gives agencies a structured way to collect client testimonials at the end of every engagement, video, audio, or text, and turn them into the kind of social proof that shortens sales cycles for new clients. What You Can Do Recommended...
Feedspace supports video and audio recording on all modern browsers. If a reviewer is having trouble starting a recording, the checks below will identify the cause and get them recording in a few minutes. What You Can Do Check 1: Recording Is Not Enabled on the Form The most common...
Most people who intend to leave a review simply forget. A single well-timed follow-up can double your response rate. This guide covers how to follow up effectively using Feedspace Automation, without being annoying or damaging the relationship. What You Can Do Method 1: Automated Email Sequence (Recommended) The cleanest way...