Introduction

At Feedspace, we are committed to protecting your personal data and privacy. This GDPR policy explains how we collect, process, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

Data Controller

Feedspace is the data controller responsible for processing your personal data. If you have any questions regarding your personal data or this policy, please contact us at support@feedspace.io

Data We Collect

We collect and process the following personal data:

Visit our website at Contact information (name, email address)
Account information (username, password)
Payment information (when you purchase our services)
Review data that you collect
Usage data and analytics
Communication data from support inquiries

Legal Basis for Processing

We process your personal data on the following legal grounds:

To fulfill our contractual obligations to you when you use our services
With your consent, which you can withdraw at any time
For our legitimate business interests (such as improving our services)
To comply with legal obligations

Your Rights Under GDPR

As a user residing in the European Economic Area (EEA), you have the following rights:

Right to access your personal data
Right to rectify inaccurate or incomplete data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right not to be subject to automated decision-making

Data Retention

We retain your personal data only for as long as necessary to provide you with our services and as required by law. When your data is no longer needed, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Sub-processors We Use

To provide our services, we share limited personal data with the following third-party sub-processors. Each is bound by a data processing agreement or equivalent safeguards where personal data is involved.

Vendor	Purpose
Amazon Web Services (AWS)	Cloud infrastructure: media storage, email delivery, media processing, and transcription
Vercel	Hosting and CDN for the web app and embed widget
Mintlify	Hosting for docs.feedspace.io
Cloudflare	CDN delivery and edge cache management
Stripe	Payment and subscription billing, and customer import
Hobbo.ai	AI processing: translations, review-to-image generation, AI form engine, and review import from external platforms
Groq	AI-native form speech-to-text transcription for video reviews
Sentiment analysis service	Sentiment scoring of review content
Gemini	AI processing: translation, review sentiment analysis, and image processing
PostHog	Product analytics, session replay, and error tracking
Google Tag Manager	Marketing and analytics tag management
Google	Sign-in (OAuth), reCAPTCHA, Fonts, and Maps/Places
AnyChat	Live chat support widget
Cal.com	Demo and meeting scheduling
Tolt	Affiliate and referral tracking
Sentry	Application error and exception tracking
Outscraper	Review import from external platforms
ipapi.co / ip-api.com	IP-based geolocation (language/country detection)
Shopify	Store/product import and embedded app
Webflow	Widget installation on customer websites
Slack	Review notifications to customer workspaces
MCP connector targets (ChatGPT, Claude, Perplexity, Lovable, Bolt, v0)	Customer-directed export of their Feedspace data to an LLM they connect
Embedded media platforms (YouTube, Wistia, TikTok, SoundCloud, Instagram, Vimeo)	Playback of reviews hosted on those platforms
Basecamp	Internal operations notifications
GitHub	QA automation triggers

This list may change as we add or replace vendors to improve our services. We will update this page whenever it does.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this GDPR policy from time to time. Any changes will be posted on this page, and if significant changes are made, we will notify you by email or through our platform.

Contact Us

If you have any questions or concerns about this GDPR policy or our data practices, please contact us at support@feedspace.io

GDPR Compliance