House of Huegah – Simplifying Feedback with a QR Code

Introduction

House of Huegah, a buzzing café known for its vibrant energy and mouthwatering menu. More than just satisfied customers—they craved feedback. Feedback that could fuel growth. Feedback that could be seen. So, they came up with an idea: make it as simple as scanning a QR code. The idea? Add the QR code to their printed bills so customers could instantly share their thoughts without lifting a finger—except to scan.

But there was a twist. This café wasn’t stopping at just gathering feedback. They needed to show it off. So, they turned to Feedspace to help them manage, display, and integrate reviews into their Shopify website. A small move, but one with big potential.

Challenges Faced

Solution

Here’s how it completely transformed House of Huegah’s feedback process:

• QR Code on Bills: Imagine the simplicity. Instead of searching for a review form or spending time typing a URL, customers could scan the QR code printed right on their bill. One simple action, and the feedback was in their hands.
• Multiple Formats for Feedback: Not everyone likes to write. Some prefer to speak. Others prefer to record a quick video. Feedspace allowed customers to submit feedback in text, audio, or video form. No limitations—just options.

• Import Reviews with Ease: They had customer reviews scattered across platforms like Google, Zomato. With Feedspace’s Import feature, they didn’t have to waste time copying and pasting. They simply imported all their existing reviews into one convenient place.
• Wall of Love on Their Website: During a demo call, we helped House of Huegah create a “Wall of Love”—a collection of their best reviews. This powerful feature was easily embedded into their Shopify website. Now, customers visiting their website could immediately see what people were saying.

Implementation and Impact

House of Huegah didn’t need to chase customers for reviews—they were coming in fast and easy.

• Quick Integration: House of Huegah quickly added QR codes to their printed bills, allowing customers to scan and share their feedback effortlessly.

• Increased Feedback Volume: Customers loved the ease of scanning the QR code, leading to an increase in the number of feedback submissions.
• Centralized Review Management: With Feedspace’s Import feature, House of Huegah easily brought all reviews together in one place, streamlining management and preventing lost feedback.
• Positive Engagement and Traffic Growth: The Wall of Love didn’t just gather dust—it attracted attention. Visitors engaged with the reviews, and House of Huegah sees an increase in traffic and customer trust.

Conclusion

House of Huegah made feedback collection effortless with Feedspace. The QR code on the bills encouraged customers to share their thoughts, and the Wall of Love displayed these reviews proudly on their website. They built a stronger online presence and improved customer interaction, all with a few simple steps.

Ready to enhance your feedback system like House of Huegah? Sign up for Feedspace today and see the difference!